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Distribution information

Delivery Process

Our delivery process is designed to ensure that your order is delivered quickly and safely to your hands. Below are our standard delivery steps:

  • Order Processing: After receiving the order, our team will process your order and arrange for shipment within 1-2 business days.
  • Shipment: Once the order is processed, we will hand over the package to our partnered logistics company, shipping it from our Hong Kong warehouse.
  • Customs Clearance and Transfer: Upon arrival in Mainland China or other destination countries, the package will first go through local customs clearance. After clearance, the package will be handed over to local delivery services.
  • Last Mile Delivery: The package will be delivered to your hands through local delivery services (such as SF Express, EMS, DHL, etc.) to ensure it reaches you safely.

Delivery Courier Partners

We cooperate with several well-known international and local logistics companies to ensure that your package is delivered quickly and with transparent tracking. Our main courier partners include:

  • SF Express International: Provides fast and reliable cross-border delivery services, especially suitable for Mainland China.
  • DHL: An international courier giant, offering global delivery services suitable for Asia, Europe, the Americas, and other regions.
  • FedEx: A global logistics service provider, primarily responsible for high-value items and urgent shipments.
  • EMS: An economical postal service, suitable for delivery to most countries and regions worldwide.

Delivery Policies

We are committed to providing you with quality delivery services and have established the following delivery policies:

  • Delivery Time: In general, order processing and shipment will be completed within 1-2 business days. The exact delivery time depends on the destination and the selected logistics company, usually taking 3-7 business days.
  • Delivery Range: We support delivery to Mainland China, Taiwan, Macau, and most countries and regions worldwide.
  • Delivery Fees: Delivery fees are calculated based on the destination and package weight. We offer standard and expedited delivery options for you to choose from.
  • Customs Clearance and Duties: The package may be subject to customs inspection in the destination country. All duties and related fees are the responsibility of the recipient. We will do our best to assist you with the necessary documentation for smooth customs clearance.
  • Delivery Insurance: We offer package insurance services to ensure that your goods are protected during transit. For high-value items, it is recommended to choose additional insurance services.
  • Delivery Tracking: All orders come with a tracking number, allowing you to view the package status in real-time through our tracking system or the courier company's official website.
  • Signature Requirements: To ensure the safe delivery of the package, identification may be required upon signing. Please ensure that your phone is accessible when the package arrives.

Return and Exchange Policy

If there are any issues or damages with the products you receive, please contact our customer service team within 7 days. We support returns for quality issues and will arrange a corresponding refund or exchange. Please refer to our website's terms for detailed return and exchange policies.